FAQ

FAQ

ABOUT THE TOEIC® TEST

ABOUT THE TOEIC® LISTENING AND READING TEST

ABOUT THE TOEIC® SPEAKING AND WRITING TESTS

ABOUT THE TOEIC SCORES

ABOUT THE TOEIC® TEST

ABOUT THE TOEIC® LISTENING AND READING TEST

ABOUT THE TOEIC® SPEAKING AND WRITING TESTS

ABOUT THE TOEIC SCORES

 

ABOUT THE TOEIC TEST

What is the TOEIC test?

The TOEIC test (TEST OF ENGLISH FOR INTERNATIONAL COMMUNICATION™) measures proficiency in international business English at intermediate to advanced levels. With more than 4.5 million test takers per year, the TOEIC test is the global standard for measuring English proficiency in listening, reading, speaking and writing skills. Besides the Listening and Reading test, the TOEIC test now includes the Speaking and Writing tests, allowing for a comprehensive and complete evaluation of a test-taker’s language skills.

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What is the difference between TOEIC and TOEFL tests?

The TOEIC and the TOEFL® tests were developed by ETS to serve different purposes. Therefore, the design, content, context, and range of proficiency that each test measures are also different. The TOEFL test was created for foreign students seeking admission to undergraduate and graduate programmes in North America. The test hence is a measure of English used in academic settings. On the other hand, the TOEIC test certifies competence in workplace English. Organisations that document employees' English proficiency and individuals who want to demonstrate their ability to use English in the global workplace would find the TOEIC test more suitable to their needs. 

 

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How do academic institutions use the TOEIC scores?

Academic institutions include the TOEIC test in their curriculum as a graduating criterion. This helps facilitate students’ access to the international job market, since a TOEIC score on their resume is internationally recognised proof of their English language competence.

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How do language schools use the TOEIC scores?

Language schools use the TOEIC test to place incoming students at the right learning levels, and to show student progress during language training. Additionally, the test functions as an external and objective tool to measure effectiveness of language instruction.

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How do companies use the TOEIC scores?

Companies use TOEIC scores as a criterion in their recruitment process, to identify candidates who fit the job profile in terms of language requirements. They also use the TOEIC test as a part of their language training programmes to identify candidates who require language training, and then to monitor their progress. The TOEIC test can finally be used to set in place a standard system of measurement across multiple company locations, and to assess international mobility of employees.

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How do public service organisations use the TOEIC scores?

Public service organisations use the TOEIC scores as a selection criterion to recruit people to work in various departments. They also use this test to set language training goals and to monitor and evaluate their employees’ progress.

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From what contexts are TOEIC test questions taken?

TOEIC test questions are taken from real-life work settings, including:

  • Corporate Development: research, product development
  • Dining out: business and informal lunches, banquets, receptions, restaurant reservations
  • Entertainment: cinema, theatre, music, art, exhibitions, museums, media
  • Finance and Budgeting: banking, investments, taxes, accounting, billing
  • General Business: contracts
  • Health: medical insurance, visiting doctors, dentists, clinics, hospitals
  • Housing/Corporate Property: construction, specifications, buying and renting, electric and gas services
  • Manufacturing: assembly lines, plant management, quality control
  • Offices: board meetings, committees, letters, memoranda, telephone, fax and e-mail messages, office equipment and furniture, office procedures
  • Personnel: recruiting, hiring, retiring, salaries, promotions, job applications, job advertisements, pensions, awards
  • Purchasing: shopping, ordering supplies, shipping, invoices
  • Technical Areas: electronics, technology, computers, laboratories and related equipment, technical specifications
  • Travel: trains, airplanes, taxis, buses, ships, ferries, tickets, schedules, stations and airport announcement, car rentals, hotels, reservations, delays and cancellations

 

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What quality standards does the TOEIC test adhere to?

All ETS designed tests, including the TOEIC test, are developed in accordance with the ETS Standards of Quality and Fairness. These standards function as stringent guidelines and reflect ETS’ commitment to the principles of transparency, accountability and fairness in testing. Used on a regular basis by ETS staff and external evaluators, our quality guidelines are prescriptive and exhaustive.

 

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If I have a disability can I still take the TOEIC test?

ETS Global is committed to accommodating test takers with disabilities or special needs. ETS Global does not prescribe any single testing alternative for individuals with disabilities. ETS representatives negotiate with individuals with disabilities to provide suitable alternatives that will accommodate their needs and, at the same time, maintain the integrity of the testing process. These alternatives to standardised testing procedures are described in the “Policy for Administering the TOEIC® Test to Individuals with Disabilities ” document. 

If you require special testing arrangements because of a disability, please contact your local TOEIC representative office to discuss your needs at least two weeks in advance of the test date. Your representative will make every effort to accommodate you. There is no additional cost for special accommodations.

 

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Can I fail the TOEIC test?

The TOEIC test is not the kind of test that one "passes" or "fails." Not every job or task requires the same level of English proficiency. Because it  was developed specifically to measure the types of English used in the workplace, the TOEIC test measures many levels of ability. It enables people to demonstrate what they can currently accomplish in English.
 
Many companies use the TOEIC test to set their own standards and may require that employees have a certain minimum TOEIC score because the corresponding level of English is needed on the job. This does not mean that an individual will pass or fail, the TOEIC test—it simply means that he or she will meet or not meet, the standards set by a specific company or language school. 

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Do I need to present identification at the testing site?

You will need to show photo identification (passport, identity card, etc.) at the centre on the day of the test.

 

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How do I register for a test session

To register for a test session visit our online store.

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ABOUT THE TOEIC LISTENING AND READING TEST

What is the TOEIC Listening and Reading test?

The TOEIC (TEST OF ENGLISH FOR INTERNATIONAL COMMUNICATION™) Listening and Reading test measures proficiency in English reading and listening skills, at intermediate to advanced levels.  It is an objective assessment of competence in business English.

 

 

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What is the format of the TOEIC Listening and Reading test?

The TOEIC Listening and Reading test is paper-based, lasts approximately 2 hours and comprises 200 questions in listening comprehension and reading. Each section is scored separately on a scale ranging from 5 to 495 points. The total score possible on the test is hence between 10 and 990 points.

 

 

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Do I have to take both the TOEIC Speaking and Writing tests and the TOEIC Listening and Reading test? Or can I choose one?

Depending on your programme or job requirements, you can choose to take either the TOEIC Speaking and Writing tests or the TOEIC Listening and Reading test. The Speaking and Writing tests complement the Listening and Reading test, providing a full assessment of a person's ability to communicate in English across all four language skills. Mapping to the CEFRL

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Does ETS offer any practice material for this test?

ETS Global offers you a selection of preparation books for the TOEIC tests, which comprise of preparation tactics, official test items, example questions, and mini-tests to help you practise and prepare for the TOEIC test. To buy these prep books, visit our online store.

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How much does the test cost?

To find out how much the TOEIC Listening and Reading test costs in your country, please visit our online store or contact your local ETS Global office or partner.

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Where can I register for the TOEIC Listening and Reading test?

To register for a test session, visit our online store.

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ABOUT THE TOEIC SPEAKING AND WRITING TESTS

What are the TOEIC Speaking and Writing tests?

The TOEIC (TEST OF ENGLISH FOR INTERNATIONAL COMMUNICATION™) Speaking and Writing tests are Internet-based tests that measure a person's ability to speak and write in English in the workplace, using key expressions and common, everyday vocabulary. It measures proficiency in business English, at intermediate to advanced levels.

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Is there a paper-and-pencil version of this test?

No, there is no paper-and-pencil version of this test. The TOEIC Speaking and Writing tests are internet-based only.

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What is the format of these tests?

The two sections of the test (speaking and writing) are independent of each other and test-takers receive a separate score for each. The Speaking test measures skills such as pronunciation, vocabulary and grammar, and fluency. It lasts approximately 20 minutes and includes 11 questions measuring different aspects of spoken English. The Writing test assesses vocabulary and grammar, as well as coherence and organisation. The test lasts approximately 60 minutes and includes eight questions measuring different aspects of writing ability.  The tests include integrated tasks that are reflective of actual English usage in the workplace.

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How are these tests scored?

Each section is scored separately on a scale ranging from 0 to 200. Speaking and Writing skills require human scoring. With its innovative Online Scoring Network™ (OSN), ETS guarantees reliability and fair assessment. After an administration is complete, OSN organizes all the responses by item type. A rating team rates only one item type at a time. OSN tracks which raters have rated which test-takers. Also, ETS has set a maximum number of times a rater can rate responses from the same candidate. Therefore, with multiple raters for each test, scoring is as objective and fair as can be.

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In testing all 4 communication skills, which test should I take first - TOEIC Listening and Reading or TOEIC Speaking and Writing?

You should take the test(s) that provides the desired feedback. This will depend on your programme or job requirements. For a comprehensive evaluation of an employee's English-language proficiency, the employer should consider requiring test takers to take the TOEIC Speaking and Writing tests as well as the TOEIC Listening and Reading test.

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Does ETS Global offer any practice material for this test?

ETS Global offers test takers the TOEIC® Practice Online: Speaking and Writing - an online practice tool that helps students gauge and practise their speaking and writing skills. It is the official practice test for the TOEIC Speaking and Writing tests.

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How much does the test cost?

To find out how much the TOEIC Speaking and Writing tests cost in your country, please visit our online store or contact your local ETS Global office or partner.

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How do I register for TOEIC Speaking and Writing tests?

Please contact your local representative to register for the Speaking and Writing tests.

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ABOUT THE TOEIC SCORES

What is the relationship between the TOEIC test and the Common European Framework of Reference?

ETS Global regularly carries out correlation studies between its tests and the CEFRL(The Common European Framework of Reference for Languages) to ensure that reliable and precise correlations can be made over time. ETS regularly carries out correlation studies between its tests and the CEFRL to ensure that reliable and precise correlations can be made over time. The most recent such study was conducted in October 2006. See how the TOEIC tests can be mapped onto the CEFRL.

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What is the TOEIC can-do table?

ETS provides test takers with a TOEIC can-do table for the Listening and Reading test , which can be included with the CV when communicating the TOEIC score. This grid presents possible scores and the corresponding English skills associated with each; in other words, a picture of what the individual can and cannot do. The scores of candidates who take the Speaking and Writing tests are accompanied by proficiency descriptors.

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How long does it take to receive the scores?

Scores are available in approximately 3 weeks. Contact your local ETS Global office or partner for more information.

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If I take another version of the TOEIC test, will I receive the same scores?

If you take another version of the TOEIC test, you will probably obtain slightly different scores from those you received the first time. Each version of the TOEIC test is validated on a population of at least 50,000 people. It is therefore a highly reliable test, but no test measures performance with perfect accuracy and consistency. If you took several versions of the test within a short period of time, you would obtain a number of scores that centre on an average value known as your “true” score. Two-thirds of the time, your total score would be within 35 points of your true score.

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How long will my scores be valid for?

Your scores are valid as long as your level of English proficiency remains the same. Your proficiency can, however, improve or decline over time. For this reason, the more recent the score, the more likely it is to be a valid indication of your proficiency.  ETS Global recommends that a TOEIC score be considered valid for up to 2 years.

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How long will my scores be kept on record?

To provide you and your employer with a historical summary of your scores, scores will be kept indefinitely. If you do not wish to have your scores kept on record indefinitely, please contact your local representative.

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Are my scores confidential?

Your scores are confidential and will be released only to your sponsoring organisation and to ETS Global. With your written permission, scores may be provided to other organisations.

 

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Can I have my test re-scored?

If you feel that your scores are not an accurate reflection of your ability in English, you should contact your representative. The representative will re-score your answer sheet and will give you a second score report. If a discrepancy is found between the first score report and the second one, the representative will pay for re-scoring your answer sheet. However, if a discrepancy is not found, you may be charged a small fee to cover the cost of rescoring.

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